FAQs

We deliver to most of the areas within Hong Kong, Please complete your sending address at checkout. Our standard delivery charge is from $75 HK Island | $85 Kowloon | $100 New territories

Please check that we deliver to your area by using area Checker in the cart.

Our delivery times are typically between 9am and 7pm. If you would like delivery by Midday or Specific Time, Please select this 'add on' to your order which will reflect in your cart.

Please order 2 days before should you need to have your order before a set time.

Brands/ Corporate - please contact us for bespoke arrangements outside of the above.

Please see full terms and conditions.

We can deliver before midday for an additional cost of HKD150.

We can deliver for a specific time for an additional cost of HKD250. 

Please select this 'add on' to your order which will reflect in your cart.

Yes, the customer needs to be readily available to receive the product. If the courier needs to park and pay in order to deliver, Elborn Alice will charge back the client these costs.

What is your policy if there is no one to receive the product?

Delivery will be attempted by the driver. If no one is in, the package will be handed to lobby/concierge. Failing that, delivery will be left in a safe place. This is because fresh food product cannot be couriered back to Elborn Alice. 

Elborn Alice is not responsible for the product once left in lobby/ concierge.

Our courier will attempt to deliver at the shipping address provided within our delivery times.

It is soley the clients responsibility to ensure that the intended recipient is available to receive the package on the day.

Where there is no response at the address, the driver will attempt to call or WhatsApp the number provided and notify of failed delivery.

Elborn Alice is not be liable for failed deliveries due to the recipient not being in to take the order and do not offer any form of refunds in this case.

We also cannot offer redirections/ redeliveries on the same day.

If no one is available to receive the package at the front door, we are unable to leave the grazing box unattended due to hygiene standards.

In such cases, we offer the option to reschedule the delivery for another day within the original time slot of 3:30 pm to 6:30 pm.

Please note that rescheduling due to unavailability will incur additional area charges based on your sending address. The specific charges for additional areas are as mentioned above.

(Refer delivery policy)

Graze Boxes, Platters, Boards Please consume our product within 24 hours and keep it refrigerated.

Yes! Please select this 'add on' to your order which will reflect in your cart and put a remark at checkout.

🌿Elborn Alice Staycation Box (up to 5 letters)
🌿Share your love grazing box (up to 10 letters)
🌿Mingle Mingle grazing box (up to 12 letters)
🌿The Elborn Alice Platinum Box (up to 14 letters)
🌿Artisanal Cheese Platter (up to 10 letters)
🌿Classic Charcuterie Platter (up to 14 letters)

Yes, Please select this 'add on' to your order which will reflect in your cart.

Of Course, our team will try our best to assist you.

Yes, please reach out our sales team for more information.

We accept PayMe, FPS, BankTransfer and Credit Card payment.

Please refer to our refund policy.

Of Course, That’s what we do!

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Please email info@elbornalice.com or WhatsApp us for a quicker assistance.

Yes, unless our clients/customers explicitly ask us not to use images taken at their event we will use them across our platforms.

Yes, we are a limited company.

Sustainable Packaging: All of our grazing boxes, cups, platters, cutleries and disposables are made from eco-friendly, biodegradable, or recyclable materials. We actively seek out the most sustainable packaging solutions to reduce our environmental impact.

Absolutely, just let us know your requirements at checkout.

🌿Grazing Boxes require 24 hours notice
🌿Grazing Platters require 2 days notice
🌿Grazing Tables require 14 days notice